| I read with interest your article on call centres published in the June issue and must admit that I have on the odd occasion dealt with call centres and found at least one or two members of staff being helpful. However, more often than not this is not the case and frustration takes over when you are trying to talk to someone who is not listening. If the problem you are speaking of is not listed on their script sheet then forget it, you will never receive a competent answer. Bring back local offices and staff with a face. Mrs Gilhooley, Lancashire |
Well done the students of St Andrews' University who are off to Romania to help the underprivileged children over there. It puts into prospective that there are youngsters in this country who are decent and kind and not vandalising property belonging to other people. However, it is a great shame that in this day and age children living abroad are treated abismally A few more teenagers should take a leaf out of their book. Name and address withheld |
It is lovely to know that old traditions have not died, specially the gala days held by local communities. I can remember looking forward to these days every year when I was a boy being brought up in the Scottish Borders area. The excitement of the Pipe Bands marching through the town and then the parade of floats all decorated to resemble different themes of life and work. The crowning of the gala queen and the pageantry that followed let us live, for a short time, in a dream world. Mr McTavish, Canada |
