Call
centres appear to be the trend nowadays, Banks no longer wish to
speak to their customers face to face, Insurance and Utility
companies follow the same line. Why? Are they operating in
this environment because they sell there customers below standard
goods and require somewhere to hide from the masses, or is it down
to economics and giving the share holder a larger piece of the
cake. Personally I think it is because of the below standard
goods syndrome. If I am wrong then I welcome all these
businesses to show how customer care should really be handled i.e.
face to face, in an open and honest environment. I think the
shareholders will gain from this
approach.
Cathy
Horne, Corstorphine, Edinburgh |